Terms and Privacy

1. Terms and Conditions

The Edinburgh Housing Advice Partnership endeavours to ensure the accuracy of the information on this website but will not be held responsible for any loss, damage, or inconvenience arising in any way from the use of this website.  If you think that there are any errors or out of date information please notify the Administrator, explaining which page contains the error.

The Edinburgh Housing Advice Partnership provides links to external websites. Listing of sites and links to them should not be taken as an endorsement of any kind. We do not accept responsibility for the contents or reliability of the linked web sites nor do we accept any liability for their accuracy or content.

All rights, including copyright, in this website (www.ehap.org.uk) and its contents, rest with The Edinburgh Housing Advice Partnership except for material that has been explicitly marked as being the copyright of another person. No part of the site may be copied or adapted without written permission from the Edinburgh Housing Advice Partnership.

2. Privacy Policy

This document outlines the privacy policy of the Edinburgh Housing Advice Partnership (EHAP) referred to herein as "EHAP". EHAP is a service delivery partnership comprising CHAI, Granton Information Centre, Four Square and Move On. This privacy policy sets out how EHAP uses and protects any information that you give EHAP when you use this website.
EHAP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
EHAP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17 July 2009.

What we collect
We may collect the following information:
·    name and date of birth
·    contact information including telephone number
·    demographic information such as address, postcode and tenure type
·    your advice requirements and other information relevant to your advice requirements including the members of your household and your primary income source
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
·    To handle referrals appropriately.
·    To provide you, or the person you are referring to our service, with the best response given your/their particular needs.
·    We may use the information to improve our services.
·    From time to time, we may also use this information to contact you for monitoring and evaluation purposes. We may contact you by phone or mail.
·    We may use the information to customise the website according to your requirements.
We will not share your personal information with any third party, except, from time to time, in an anonomous form for general statistical monitoring purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website contains links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to:

The EHAP Administrator
1st Floor, ELS House

555 Gorgie Road
EH11 3LE

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

for advice over the phone or in person call 0131 225 6789

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