Terms and Privacy
1. Terms and Conditions
The Edinburgh Housing Advice Partnership endeavours to ensure the accuracy of the information on this website but will not be held responsible for any loss, damage, or inconvenience arising in any way from the use of this website. If you think that there are any errors or out of date information please notify the Administrator, explaining which page contains the error.
The Edinburgh Housing Advice Partnership provides links to
external websites. Listing of sites and links to them should not be
taken as an endorsement of any kind. We do not accept
responsibility for the contents or reliability of the linked web
sites nor do we accept any liability for their accuracy or
content.
All rights, including copyright, in this website (www.ehap.org.uk)
and its contents, rest with The Edinburgh Housing Advice
Partnership except for material that has been explicitly marked as
being the copyright of another person. No part of the site may be
copied or adapted without written permission from the Edinburgh
Housing Advice Partnership.
2. Privacy Policy
This document outlines the privacy policy of the Edinburgh
Housing Advice Partnership (EHAP) referred to herein as "EHAP".
EHAP is a service delivery partnership comprising CHAI, Granton
Information Centre, Four Square and Move On. This privacy policy
sets out how EHAP uses and protects any information that you give
EHAP when you use this website.
EHAP is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can
be identified when using this website, then you can be assured that
it will only be used in accordance with this privacy
statement.
EHAP may change this policy from time to time by updating this
page. You should check this page from time to time to ensure that
you are happy with any changes. This policy is effective from 17
July 2009.
What we collect
We may collect the following information:
· name and date of birth
· contact information including telephone
number
· demographic information such as address,
postcode and tenure type
· your advice requirements and other information
relevant to your advice requirements including the members of your
household and your primary income source
What we do with the information we gather
We require this information to understand your needs and provide
you with a better service, and in particular for the following
reasons:
· To handle referrals appropriately.
· To provide you, or the person you are
referring to our service, with the best response given your/their
particular needs.
· We may use the information to improve our
services.
· From time to time, we may also use this
information to contact you for monitoring and evaluation purposes.
We may contact you by phone or mail.
· We may use the information to customise the
website according to your requirements.
We will not share your personal information with any third party,
except, from time to time, in an anonomous form for general
statistical monitoring purposes.
Security
We are committed to ensuring that your information is secure. In
order to prevent unauthorised access or disclosure we have put in
place suitable physical, electronic and managerial procedures to
safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on
your computer's hard drive. Once you agree, the file is added and
the cookie helps analyse web traffic or lets you know when you
visit a particular site. Cookies allow web applications to respond
to you as an individual. The web application can tailor its
operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being used.
This helps us analyse data about web page traffic and improve our
website in order to tailor it to customer needs. We only use this
information for statistical analysis purposes and then the data is
removed from the system.
Overall, cookies help us provide you with a better website, by
enabling us to monitor which pages you find useful and which you do
not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with
us.
You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. This may prevent
you from taking full advantage of the website.
Links to other websites
Our website contains links to enable you to visit other websites
of interest easily. However, once you have used these links to
leave our site, you should note that we do not have any control
over that other website. Therefore, we cannot be responsible for
the protection and privacy of any information which you provide
whilst visiting such sites and such sites are not governed by this
privacy statement. You should exercise caution and look at the
privacy statement applicable to the website in question.
Controlling your personal information
You may request details of personal information which we hold
about you under the Data Protection Act 1998. If you would like a
copy of the information held on you please write to:
The EHAP Administrator
1 Murrayburn Gate
Edinburgh
EH14 2SS
If you believe that any information we are holding on you is
incorrect or incomplete, please write to or email us as soon as
possible, at the above address. We will promptly correct any
information found to be incorrect.
