27 June 2016

Frequently Asked Questions

We've answered some of your most frequently asked questions. If you require more information, do not hesitate to contact us on 0845 302 4607 or complete an online referral.

How can EHAP help?

Our advisors operate on an appointments based system; we provide face-to-face meetings where we discuss your situation and will inform you how to go about manging your affairs.  We can do a variety of tasks on your behalf such as liaise with your landlord, help with repairs issues, pursue housing benefit problems or represent you in court. We offer a citywide service with over 10 locations throughout Edinburgh. Appointments can be scheduled with our administrator.

My landlord has issued me with a Notice to Quit

We offer a drop-in service specifically for private tenants who have been issued with a Notice to Quit. Note that this service runs on Tuesdays and Thursdays from 1.00 - 4.30 and we can see a maximum of 8 people on a first-come-first-served basis. Please bring your lease and Notice to Quit to the drop-in so that we can assess the validity of the Notice and advise you on your next steps.

How long will I have to wait for an appointment?

Due to high demand, we aim to offer you an appointment within a 3 week period (based on staff availability). If you have an urgent enquiry, please contact us to see if we are able to meet your needs. Unfortunately, we cannot guarantee flexibility; if you are thinking of contacting our service, it is recommended that you do so as quickly as possible so that we can take appropriate steps to prevent you from becoming homeless.

I am being taken to court due to rent/mortgage arrears and require representation.

We are able to provide lay representation if you contact us within a reasonable amount of time. We recommend that if you are building up arrears, then you should seek advice urgently to prevent eviction. We will require you to stay in contact with us of the week of your court date so that we have clear instructions on what your offer of repayment is. If we are unable to offer you an appointment, then we can offer pre-court advice if you arrive 30 minutes before court starts.

Why has no-one called me back? I have left a message and not received a response.

- We strive to contact everyone who leaves a voicemail within a 2 day period. Due to high volumes of calls and referrals, there may be some delay.
- If you have not heard back from us within a reasonable amount of time, then please complete an online referral. Voice messages are not always clear.

 

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